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To help serve its customers, Röhm Products of America has invested in the ability to offer comprehensive chuck repair and rebuild services at its Suwanee, Georgia, headquarters as well as at its customers’ manufacturing facilities. In doing so, the company intends to create a one-stop shop for chuck service needs.

“When we moved to our new headquarters in 2015, we dedicated a lot of space for our service team, along with 2- and 10-ton cranes for the biggest repair and rebuild jobs,” says Service Center Manager Adis ²Ñ²¹±ô°ì´Çć. “With this investment, we’ve created a turnkey approach that has been very popular with our customers.”

The company’s engineering staff has almost 50 years of combined experience with the fixturing, equipment and processes related to the precision repair and rebuilding of chucks. These service engineers also provide new customers with installation assistance along with guidance in the use of the products and the development of a preventive maintenance schedule. They also conduct training sessions to keep operator skills and knowledge current. “It’s hard for shops to maintain the level of expertise our specialized team has,” notes Service Engineer Doug Thompson. “But after our training, we can ensure that manufacturers have the know how to keep fixtures in working order until they need to be sent back for periodic rebuilding.”

Such scheduled rebuilds can help to identify worn parts before they fail, which can save manufacturers money, the company says.